General
Can you tell me more about Chocoholics? You can find out all about Chocoholics by clicking on our ‘About us’ page,
How can I contact Chocoholics? You can contact us by phone or email. Our contact details can be found here
I have a query about a particular product, what should I do? The best thing to do is to call the office on 01189 321043 and we can discuss it with you.
Will my chocolates melt during delivery if it’s really hot? If the weather is particularly warm, we normally contact customers and ask if we can postpone the delivery until it’s a bit cooler, normally only by a few days. If you urgently need the order, we will send them in polystyrene boxes and will do our best to protect the Chocolates inside. Unfortunately, we cannot be held responsible for any damages if you have decided to accept delivery of your order, despite the warm weather.
Do you have a virtual brochure? We do! Click here to view our Spring and Summer brochure including our Mothers Day and Easter range.
I can't find a particular product on the website, why would that be? At the start of the season, the item may not have been added but it will when it's in stock. If it's the middle or end of the season, this means the product is now out of stock.
Can I order over the phone? It is difficult for us to take orders over the phone now. If there is any reason you can't order via the website, please give us a call and we will see if we can help.
Shop Information
When is the Shop Open? We are open Monday-Thursday, 9.00-4.00
Is there parking on site? Yes, we have free parking for visitors
What sort of products do you sell? Unlike our sale, we will stock all items included in our main range (available to view here) along with Birthday Chocolate, Wedding Favours, Anniversary Gifts and much more.
Can I pre-order? Yes. If you order on our website and choose 'click and collect from our shop' we will pick you order and phone you once it's ready to collect from the shop (during shop opening hours)
Placing an order
Do I need to register to place an order with you? You do. Once you have registered, you can view your order history and placing orders will be much easier & quicker!
Can I add a note with my order? Yes! Just pop the note into the ‘Order Comments’ section when placing your order.
Can I personalise my chocolates? We have a wide range of Chocolates boxes and bars that can have a personalised wrapper on. You can view this range here:
How do I amend or cancel my order? Please call the office as soon as you can, we will do our best to help you with this. It will depend on whether your order has been processed.
Something went wrong with my order, what should I do? Please call the office as soon as you can, we will do our best to help you with this.
Delivery
What delivery services do you offer: We offer 2 delivery services: Standard Delivery - £4.95 & Express Delivery - £7.50
How long will it take for my order to arrive? Depending on the Delivery method chosen at checkout, we expect our Express Delivery Option (Courier Tracked or Royal Mail 24 Tracked) to arrive in 1-2 days and our Standard Deliver (Royal Mail 48 Tracked) to arrive in 3-7 days. Please note this may be delayed during busy postal periods.
Can I order a next day delivery? If you place your order by midday and choose the express option, your order should be dispatched later that day and should arrive the next working day.
Can I order to multiple addresses on one order? We can only deliver to one specified address per order.
Do you deliver at the weekends? Royal Mail may deliver on a Saturday but Couriers normally only deliver Monday – Friday.
Will I need to sign for my Order? Currently Couriers do not require you to sign for your order but we would always recommend you provide us with details of where the package(s) can be left just in case (at your risk). Royal Mail parcels do not need to be signed for.
My parcel hasn’t arrived, what should I do? Royal Mail is normally 48 hours but it’s a 3-5 working day service. If your order has not been delivered, check it’s not been left in your ‘safe place’ or with a neighbour. If you still cannot find it, please contact your local sorting office with the tracking number or call us. Courier orders are sent next day delivery from Monday to Thursday. Friday dispatches will arrive Monday. They will send a text to the number provided on your order on the morning of delivery to advise you of a one hour delivery slot and contain instructions of what you need to do if you want to change this. If your delivery has not arrived when expected, please call the office.
* Please ensure you have entered the correct address on your order. If the item is mis-delivered or returned to us, you will need to pay for it to be sent out again *
Gold Discount Customers and Friends & Family Schemes
I am a Fundraiser, are there any ways you can help me generate funds for my school/charity/club? If you want to fundraise, we would suggest you look at our Family & Friends or Gold Discount Customer schemes. These can be found here
How do I find out more about becoming a Gold Discount Customer or Friends and Family Customer? For more information on our packs, please click here
How do I order my Gold Discount Customer or Friends & Family pack? Click here to purchase your GDC or F&F pack.
Chocolate Questions
Do you have any Chocolate that is fairtrade? All our chocolates containing Fair trade Cocoa will have the logo in the brochure and it will be listed on the web as fair trade.
Do you do Vegan Chocolates? We have a range of Vegan products; these can be viewed here: Psssst: As they are vegan, they're also dairy and lactose free!
Do you have any sugar free Chocolates? We don't have any sugar free or no added sugar products this year.
Are any of your Chocolates nut free? As our products are made in factories that also create nut products, we can’t say any of our products are nut-free as there is a tiny chance of cross-contamination.
Are any of your products soya-free? Unfortunately, not, it’s a main ingredient of chocolate.
Do you have any Alcohol Free Chocolates? We have a range of Alcohol-Free products; these can be viewed here:
Are any of your products Gluten Free? We have a range of gluten free products; these can be viewed here:
What are the expiry dates for the products? For specific items, please call the office. Chocolate tends to have a long date though so there is plenty of time to enjoy them.