When your delivery arrives you will need to first of all check that the package is undamaged and then sign for it. You can then open the box(es) and lay everything out in readiness for checking. Take the order summary you used when calling us and carefully check that you have everything you ordered. DO NOT START PACKING ORDERS UP BEFORE CHECKING THE DELIVERY. If you do find any errors/damages then you will need to contact us with full details. In the case of damages we request that you take a picture of the damaged item and email it to us on firstname.lastname@example.org so that we can show it to our courier.