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Family & Friends Help Page

Family & Friends Plan

The easiest way to get the most out of this plan is to simply pass the five brochures we send you round to people you know and explain to them that if they combine their order with yours then you will all avoid paying postage.If you have lots of friends on Facebook then you could add a post offering your friends the chance to see a brochure.

You need to collect their orders and payment and as soon as you get to £175+ we recommend that you summarise the order and place it online. If you need a few carrier bags please request then in the delivery instructions box.

As well as free postage you would also get a 10% discount on the whole order by using the promotional code we send you.  If you have lost the code we sent you then you will need to call us on 01189 321043 or email me at  

We anticipate that your order should be with you in 3-5 weekdays.

When your delivery arrives you will need to first of all check that the delivery is undamaged and then sign for it. You can then open the box(es) and lay everything out in readiness for checking.

Take the order summary you used to create your order and carefully check that you have everything you wanted. DO NOT START PACKING ORDERS UP BEFORE CHECKING THE DELIVERY. If you do find any errors/damages then you will need to contact us with full details. In the case of damages we request that you take a picture of the damaged item and email it to so that we can show it to our courier. 

Once you have checked you have everything you need you can start to prepare each individual order. As everything should have been prepaid all you will need to do is hand the customer their chocolates. If you have ordered items that we cannot supply then you may have to to make a small number of refunds and it is important you sort this out with the customer at the time of the delivery.