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Family & Friends Help Page

Family & Friends Plan

Apply to join this plan for our next season HERE

The easiest way to get the most out of this plan is to simply pass the five brochures we send you round to people you know and explain to them that if they combine their order with yours then you will all avoid paying postage. If you have lots of friends on Facebook then you could add a post offering your friends the chance to look at one of your brochures or they could visit our website and download a copy of our Virtual Brochure.

You need to collect their orders and payment and as soon as you get to the level you want we recommend that you summarise the order and place it on our website: 


Your £5.00 Cashback will be automatically deducted from your first order and is valid until the end of the current season. The Cashback will be linked to the email address you used when ordering your pack so please make sure you use the same account and email address when placing your order. Last Christmas we had some customers using different email addresses on multiple accounts and this meant that they had problems getting their cashback.

You can get up to 10% discount on your whole order by using one of the promotional codes we send you. 

If you have lost the codes we sent you then you will need to call us on 01189 321043 or email us at  

Orders of over £175 will also qualify for FREE delivery.

We anticipate that your order should be with you in 3-5 working days.

When your delivery arrives you will need to check that you have the correct number of boxes and then sign for it. If your delivery has been sent in more than one box then each box will be numbered.

You can then open the box(es) and lay everything out in readiness for checking.

Take the order summary you used to create your order and carefully check that you have everything you ordered. DO NOT START PACKING ORDERS UP BEFORE CHECKING THE DELIVERY. If you do find any errors/damages then you will need to contact us with full details. In the case of damages we request that you take a picture of the damaged item and email it to so that we can show it to our courier. 

Once you have checked you have everything you need you can start to prepare each individual order. As everything should have been prepaid all you will need to do is hand the customer their chocolates.